After having purchased a warranty for your used car, one of the most common problems is in understanding how, when and where you can have it serviced or repaired. However, before looking at those details the first thing to do is look at your warranty to see just what is covered and what is not. When you purchase an Audi Warranty from Warrantywise, as an example, there are four levels of cover from Platinum to Bronze and each plan has varying levels of cover for service and repair.
Unless the repairs on a vehicle are emergency repairs such as during hours or days when Warrantywise’s repair office is closed, there are certain procedures to follow. As an example, Mr. Jones has a Mitsubishi Warranty which failed MOT due to exhaust and emissions. Mr. Jones has the optional MOT cover and would like to bring his Mitsubishi Colt in for repairs so that it can be re-tested. The first thing to do is make sure the repair shop is an authorized VAT shop and would be able to complete and return the repair assessment form.
After receiving authorization from Warrantywise the repairs are made and the VAT invoice would be forwarded to Warrantywise by the repairer. This would include the reference number and any copies of VAT service receipts to the address specified. All repairs must be pre-authorised and have a repair order number from Warrantywise issued. If these steps are not followed, Warrantywise may not authorise payment for the repair. Now Mr. Jones’ Mitsubishi is ready to be repaired and re-tested for MOT.
This would be the same procedure for a regular mechanical failure covered under car warranties or a MOT failure if the optional MOT cover was purchased. All repairs need to be authorised and carried out at VAT registered repairers because the savings on VAT is how Warrantywise is able to provide such low prices to their customers. However, you will find that that are no surprises written between the lines or in the small print when it comes to Warrantywise because everything you need to know is explained right up front and that’s just as it should be.
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